Content Headers

Overview

This article explains how to use content headers in Tivian’s Communicate Journey platform. Content headers are organizational tools that allow users to categorize and group related content. The article covers how to add, publish, edit, and manage content headers, as well as how to add child content to them. It also briefly touches on analytics for content headers.

Information

Note: You must hold the permission status of Owner or Editor to upload content headers, content, create polls and ratings, or administer call to action buttons. Read more about team access and permissions here.

Introduction

Content headers are organizational tools that allow you to place a collection of content under them. By including content headers, you can create a categorized content experience for your viewers. If you have a Virtual Benefits Fair Communicate Journey, for example, you can use content headers for subjects like Dental Benefits and Commuter Benefits, and then place all of the pieces of content relevant to those subjects, under those content headers.

Adding a content header

Adding content headers to your content experience is a similar process to adding a piece of content.

  1. Start in the Experience section of your Communicate Journey.
  2. Under the Add area at the top, click Content header.
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3. A pop-up window will open.

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4. Include the title for your content header. Be sure to include a title that encompasses the content that will live under this content header.

Tip

Tivian recommends a short, clear title that helps employees to understand exactly what it is.

5. Upload the image or thumbnail that the content header will represent. This image will act as a thumbnail for the content header and will be displayed within the content experience.

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6.  Under Location, go to the Parent tab and select the piece of content that this content header will live under.

Note

If the content header is the first asset you upload to a Communicate Journey it will be the anchor of your Communicate Journey’s content. All additional content headers and content will be linked to it.

7.  Click Add.

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8. Under Location, in the Order tab, you can see and change where your content header will live within the content experience.

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9. Under Location, in the Help tab, you can watch a gif that shows you how the parent and child pieces of content are laid out within the content experience.

10. Once you have clicked Add, your piece of content will be shown as a draft within the Experience section. Your content header will be in draft form. Follow the “Publishing and editing your content header” chapter for your next steps.

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Publishing and editing a content header

  1. Go into the content header’s editing window, by clicking on the pencil icon in the thumbnail.
  2. The editing pop-up window will appear. There are four tabs: Content, Publish State, Action, and Share.
  3. In the Content tab, you can edit:
    1. The title
    2. Upload a new thumbnail
    3. Edit the parent piece
    4. Edit the order of where you want the content header to live under the parent piece
      Content-tab.png
  4. In the Publish State tab, you can edit your content header’s published state. If it is in Draft mode, it is not viewable in the content experience. You will need to click the circle above Published, in order to publish the content header to the content experience.
    • The Set availability when published tab if toggled on, allows you to have the content header published within a certain timeframe. Once it moves beyond the timeframe, then it will be moved to Draft mode.
    • Note: If your content header is in Draft mode, any child pieces of content under it will unavailable for viewing.
      Publish-state.png
  5. In the Action tab you can:
    1. Select a Default Call to Action button
    2. Create a Custom Call to Action button
      • Label: The title of the Call to Action button. Tivian recommends a clear phrase that encourages action. Such as “Start here” or “Explore now.”
      • URL: The link that the Call to Action button will link to.
        Action-tab-1.png
  6. In the Share tab you can:
    1. Copy the share link
    2. Download the thumbnail
    3. Copy the QR code
      Share-tab.png
    4. Generate a keyword for SMS text
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  7. Once you have finished editing and publishing your content header, click Save.

Adding child content to a content header

You can add child pieces of content to your content header by either adding a new piece of content or by updating an existing piece of content. The method is the same for both.

New piece of content

  1. In the Choose parent section, select the content header.
  2. Click Save.
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Updating an existing child piece

  1. Click the pencil icon in the thumbnail of the piece of content.
  2. Under Location, in the Parent tab, select the content header.
  3. If you need to adjust its placing under the content header, go to the Order tab. You can select where you want your piece of content to appear.
    Note: Tivian recommends that you don’t add more than 16 children to a parent, as CXI can only display up to 16.
    order.png
  4. Click Save when you are finished.

The child pieces will appear under the parent content header piece.

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Analytics

You can gain deeper insight into the engagement of your content header in the same way you would view analytics for a piece of content. Go to the Analytics section of your Communicate Journey and look for the content header icon:

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FAQ

What are content headers and why are they useful?

Content headers are organizational tools in Tivian’s Communicate Journey platform that allow you to categorize and group related content. They’re useful for creating a structured content experience for viewers, making it easier to navigate and find relevant information.

How do I add a content header?

To add a content header, go to the Experience section of your Communicate Journey, click “Content header” under the Add area, fill in the title and upload an image thumbnail, select a parent location if applicable, and click “Add”. The content header will be created in draft mode.

Can I add content under a content header?

Yes, you can add child content to a content header. This can be done by either creating new content and selecting the content header as its parent, or by updating existing content to be placed under the content header. It’s recommended not to add more than 16 child items to a single content header.

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