This article introduces Tivian’s Public API for Communicate XI, explaining its purpose, benefits, and potential applications. It defines what a Public API is, discusses the value of using it in enterprise communications, and outlines the current capabilities of Tivian’s API, focusing on audience data management and integration with other systems.
Information
What is a Public API?
API stands for application programming interface. This is a protocol that governs connecting one software application to another. A Public API simply means that the protocols and process steps to make that connection are accessible to entities outside of Tivian, such as your HRIS system. This connection is secure and has to be set up with Tivian authorization and registration.
What is the value of using a Public API?
To get the greatest value out of Tivian Communicate XI, you should unlock its communications data and information and connect it with other systems and data in your enterprise. For example, you may have internal data on your employees that you want to cross-reference with the employee communications data to gain deeper insights into how your enterprise communication is performing. By using the Public API you would be able to pull communications data out of CXI and combine it with any other internal data to perform a more robust analysis.
By connecting enterprise systems via an API, enterprises open up the potential to expand the use cases and enrich the reporting of your communications tools.
- Connect your HR system to automate audience creation and management
- Fully automate the activation of a campaign based on an employee event
- For example, you could automatically kick off a campaign for new hires based on their start date in your HR system, without any manual steps.
- Connect your BI (Business Intelligence) tool to include communication statistics
- Develop multi-system data reporting to unlock insights
- For example, if your company is using Microsoft Power BI or SAP BusinessObjects BI, which are tools used for visualization and reporting, you could pull in your communications data into your standard reporting.
- Connect enterprise systems to expand and automate the use of Tivian
- Develop system feedback loops between communicating to employees and the desired outcomes
- For example, If your objective was to drive employees to sign up for a wellness program, you could connect that system via an API to automatically understand which employees had signed up and needed the next set of communications versus employees who still had not signed up and needed a reminder message
What is Tivian’s Public API?
Tivian Communicate XI’s Public API is a growing set of capabilities that allows you to easily and securely connect to Tivian CXI data and services. You can extend the functionality of CXI by connecting to other HR systems while saving time and money.
Current capabilities include the import and management of audience data in CXI. To learn more about CXI audience creation and management, click here.
To start using the Communicate XI Public API, click here.
FAQ
What is a Public API and how does it relate to Tivian Communicate XI?
A Public API is an application programming interface that allows external entities to connect securely with Tivian’s software. For Communicate XI, it enables the integration of communications data with other enterprise systems, enhancing data analysis and automation capabilities.
What are some potential use cases for Tivian’s Public API?
Potential use cases include automating audience creation and management by connecting with HR systems, integrating communication statistics into Business Intelligence tools for comprehensive reporting, and creating feedback loops between employee communications and desired outcomes in various enterprise systems.
What are the current capabilities of Tivian’s Public API?
Currently, Tivian’s Public API focuses on the import and management of audience data in Communicate XI. It allows users to easily and securely connect to CXI data and services, extending the functionality of the platform by integrating with other HR systems.