This article provides a comprehensive checklist for companies preparing to use Tivian Communicate XI (CXI). It covers essential technical requirements, including supported systems and browsers, domain access, employee information management, and automated communication features. The checklist emphasizes the importance of IT collaboration and recommends completing these steps at least 4 weeks before launch to ensure a smooth implementation of the CXI platform.
Information
This checklist is designed to help ensure that your company meets the necessary technical requirements to successfully use Tivian Communicate XI (CXI). We recommend completing these common action steps with a member of your IT team, at least 4 weeks prior to launch.
General Requirements
Tivian Communicate XI supports modern HTML5 browsers with JavaScript. Video playback adjusts to your available bandwidth on browsers that support HLS video streaming.
- ACTION STEP: Check out the CXI troubleshooting page for tips and links that can answer questions and help spot any issues before your content goes live.
Supported Operating systems, browsers, and email clients
- ACTION STEP: Verify that your employee operating systems and web browsers are supported by Tivian. Let your Tivian team know if there are any questions.
Accepted Domains
- ACTION STEP: Ask your IT department if your company needs to allow access to vendor websites, in order to allow employee access when using your corporate network. See the Allow List of Domains.
Employee info, automatic email and text messages
Unlock organizational insights to show how different employee groups are engaging with your campaigns. Review Setup Guides to get set up with Automatic Email Delivery, Text Messages, and Targeted Audiences.
- ACTION STEP: Work with Tivian and your IT department to set up Automatic Email Delivery, Either through an HRIS Connector, Public API, or by uploading an employee list in order to send reach emails on your behalf directly to your employees.
- ACTION STEP: Securely upload employee info to create a Targeted Audience for your campaign. This info is required for Automatic Email Delivery and/or text messages.
Other guides
- ACTION STEP: Work with your Tivian team to discuss the features that will best meet your company’s needs.
FAQ
What are the general technical requirements for using Tivian Communicate XI?
Tivian Communicate XI requires modern HTML5 browsers with JavaScript support. It adapts video playback to available bandwidth on browsers supporting HLS video streaming. Users should check the CXI troubleshooting page for tips and potential issues before going live.
How can I ensure my company’s systems are compatible with Tivian Communicate XI?
Verify that your employee operating systems and web browsers are supported by Tivian. Consult the troubleshooting page for a list of supported systems and browsers, and contact your Tivian team if you have any questions about compatibility.
What steps are needed to set up automated communications in Tivian Communicate XI?
Work with Tivian and your IT department to set up Automatic Email Delivery using an HRIS Connector, Public API, or by uploading an employee list. Additionally, securely upload employee information to create Targeted Audiences for campaigns, which is required for both automatic email delivery and text messages.