Category: Communicate XI

This article provides a comprehensive checklist for companies preparing to use Tivian Communicate XI (CXI). It covers essential technical requirements, including supported systems and browsers, domain access, employee information management, and automated communication features. The checklist emphasizes the importance of IT collaboration and recommends completing these steps at least 4 weeks before launch to ensure […]

The article provides a visual guide for creating a communication journey using GuideSpark Communicate Cloud. It showcases a flowchart-style that outlines the steps involved in setting up and executing a communication campaign, from initial planning to measuring results. Information CREATE YOUR COMMUNICATE JOURNEY Here are a few steps to keep in mind as you build […]

The article provides a comprehensive guide to the Analytics section of Tivian Communicate XI’s Journey feature. It explains how to use filters, interpret engagement data, and understand performance metrics. The article covers key areas such as Summary statistics, Daily Engagement charts, and Performance rankings. The guide emphasizes the importance of these analytics in fine-tuning communication […]

The article provides a comprehensive guide to the Settings page in Tivian Communicate XI’s Communicate Journey. It covers various aspects of journey configuration, including general settings, audience management, email preferences, Slack display names, SMS preferences, poster and postcard layouts, web banner management, notification recipients, journey assets, recommendations, and journey archiving. The article also explains how […]

The article provides a comprehensive guide to the Settings page in Tivian Communicate XI’s Communicate Journey. It covers various aspects of journey configuration, including general settings, audience management, email preferences, Slack display names, SMS preferences, poster and postcard layouts, web banner management, notification recipients, journey assets, recommendations, and journey archiving. The article also explains how […]

This article discusses personalization in employee communications using Tivian Communicate XI (CXI). It explains the importance of targeting messages to specific employee groups, provides examples of organizational and location-based segmentation, and outlines the benefits of audience segmentation. The article also offers guidance on planning for effective segmentation in communication strategies. INTRODUCTION SEND TARGETED COMMUNICATIONS TO […]

This article explains how to create message variations in Tivian Communicate XI (CXI) for different sub-audiences. It covers creating variations in both content and format, such as tailoring email messages for specific locations or adding posters for deskless employees. The article provides step-by-step instructions on how to set up these variations and highlights the importance […]

Keyword text messaging is a feature of Tivian Communicate XI (CXI) that allows employees to opt-in to communications by texting a unique keyword to a short code. This method is particularly useful for reaching employees who don’t use email or are away from computers. The system generates posters and postcards with keywords, which employees can […]

This article provides instructions on how to embed Tivian Communicate XI content on company intranets or web pages using iframe embed codes. It covers two embedding methods: full experience and single item. The article also explains how to test the embed code, adjust dimensions, change content, and offers additional information about the embedding process and […]

This article explains how to create a trackable thumbnail in Tivian Communicate XI (CXI). A trackable thumbnail is an image that can be embedded in intranets or emails to direct employees to CXI content. The process involves downloading a thumbnail image, creating a trackable link, and combining these elements in the desired media. The article […]