Category: Communicate XI

The article provides a comprehensive guide on building a communication campaign using Tivian Communicate XI (CXI). It covers various aspects of campaign creation, including different communication channels, message composition, testing, and best practices. The article explains how to create campaign entries, manage message status and properties, and track engagement. It also highlights the importance of […]

This article provides comprehensive guidance on creating and managing audiences in Tivian Communicate XI (CXI). It covers the definition of audiences, types of audiences (targeted and basic), methods of importing employee data (via API or CSV file), creating targeted audiences, managing active audiences, updating CSV files, creating sub-audiences, and setting up basic audiences. The article […]

This article explains how to create and manage web banners in Tivian Communicate XI (CXI). Web banners are embeddable advertisements for your Communicate Journey that can be placed on your company’s intranet site. The article covers banner sizes, types (animated vs. static), creation process, scaling, testing, editing, scheduling updates, and tracking performance. It also provides […]

This article explains how to create and manage polls and ratings in GuideSpark’s Communicate platform. It covers the purpose of polls and ratings, how to set them up, add them to content, create standalone polls/ratings, edit them, link them to campaign messages, and track their results in the Analytics section. The article emphasizes the importance […]

Automatic Email Delivery is a feature in Tivian Communicate XI (CXI) that simplifies campaign management by allowing users to schedule and send personalized emails to targeted audience groups. It uses Postmark, a secure transactional email service, to ensure reliable delivery. The feature enables personalized greetings, content targeting, and detailed engagement analytics. Setup involves configuring email […]

This article introduces SMS Text Messaging as a feature in GuideSpark’s Open Enrollment (OE) Spotlight. It highlights the benefits of using text messaging for employee communication during open enrollment periods, including increased engagement and accessibility. The article showcases how SMS can be used to send reminders, provide quick access to important information, and drive action […]

This article introduces “Proof,” a review tool used by GuideSpark for client feedback on Communicate Journey documents and videos. It explains the purpose of Proof, emphasizes the importance of using it for all edits, and provides a step-by-step guide on how to use the Proof Review Tool effectively. Information What is Proof? If you have […]

This article provides a comprehensive guide on how to add and manage videos in Tivian Communicate XI (CXI). It covers video requirements, the upload process, and detailed instructions on editing video settings. The article explains how to configure various aspects of a video asset, including content details, publish state, call-to-action buttons, feedback options, and sharing […]

This article provides a comprehensive guide on uploading and managing images in Tivian Communicate XI (CXI). It covers file requirements, the upload process, and how to edit image settings. The article explains various tabs in the content asset settings window, including Content, Publish State, Action, Feedback, and Share. It also offers tips on using images […]

This article explains the team permissions system in Communicate Journey. It covers the five levels of access (Owners, Editors, Runners, Approvers, and Viewers), detailing their specific capabilities. The article also guides users through inviting team members, editing permissions, removing team members, and the process of leaving or returning to a team. It emphasizes the importance […]