Category: Communicate XI

This article provides a comprehensive guide on integrating Slack with Tivian Communicate XI (CXI). It covers the step-by-step process for setting up the integration, troubleshooting tips, and answers to frequently asked questions. The integration allows companies to deliver campaign messages directly to employees through public Slack channels, enhancing communication efficiency. Information Introduction Slack has quickly […]

This article provides a comprehensive guide on uploading and managing PDF files in Tivian Communicate XI (CXI). It covers the process of uploading PDFs, file requirements, editing PDF settings, and configuring various options such as content details, publish state, call-to-action buttons, feedback, and sharing. The article also explains how to customize the PDF’s appearance in […]

The CXI Public API enhances audience upload management in the CXI platform, offering benefits such as full CSV audience control, audience list management without platform login, improved HRIS automation, and secure token authentication. Key features include Audience Import Management for creating, viewing, updating, and deleting lists, and an Audience Import Async Job for processing CSV […]

This article provides comprehensive documentation on the Audience Import API for CXI (Communicate XI). It covers the creation, retrieval, updating, and deletion of audience imports, as well as the management of asynchronous import jobs. The API allows users to upload CSV files containing employee data, create audience imports, track the progress of import jobs, and […]

This article provides a reference guide for the CXI Public API. It covers the endpoint URL, authentication requirements, and HTTP response codes. The API uses HTTPS for secure communication and requires an API token for authentication. The article also explains the meaning of various HTTP response codes used by the API to indicate the success […]

This article explains how to create and send Slack messages using Tivian Communicate XI (CXI). It covers the process of scheduling a message, selecting a Slack channel, setting message properties, and crafting the content. The article also touches on tracking message engagement through the Analytics section and notes some limitations of Slack analytics compared to […]

This article provides a comprehensive guide to Site Administration in Tivian Communicate XI (CXI). It covers key aspects such as assigning and removing Site Administrators, managing invitation policies, setting up account branding, and system integrations. The article explains how to control access permissions for different email domains or addresses, customize the company’s visual identity within […]

The Communicate Planner is a comprehensive visualization tool for GuideSpark’s Communicate Journeys. It provides a high-level view of scheduled messages across all account journeys, allowing users to see message distribution, details, and recipient counts. The planner consists of three main sections: the calendar panel for monthly views, the filter panel for customizing displayed information, and […]

This article introduces Tivian’s Public API for Communicate XI, explaining its purpose, benefits, and potential applications. It defines what a Public API is, discusses the value of using it in enterprise communications, and outlines the current capabilities of Tivian’s API, focusing on audience data management and integration with other systems. Information What is a Public […]

This article introduces the CXI Public API, which is a REST-based API for interacting with the CXI platform. It covers the basics of API authentication using API keys, how to obtain these keys, and the importance of keeping them secure. The API uses standard HTTP protocols, accepts form-encoded requests, and returns JSON-encoded responses. Information API […]