Category: Communicate XI

A recurring campaign is a type of Communicate Journey that delivers the same messaging over a consistent cadence to multiple audience groups. This feature allows for frequent, targeted delivery of content to different audiences at different times. It’s ideal for scenarios with consistent, unchanging information such as onboarding, leave of absence, promotions, and stock grants. […]

This article provides a comprehensive guide on integrating Microsoft Teams with Tivian Communicate XI (CXI). It covers the step-by-step process of setting up the integration, adding and removing MS Teams connections in CXI, and managing the MS Teams table in the CXI Site Administration section. The integration allows users to deliver messages directly to employees […]

This article explains the default send time feature in Tivian Communicate XI (CXI) for scheduling campaign messages. It covers how Site Administrators can set delivery times for various communication channels to optimize employee engagement. The article details the Delivery Times panel, its controls, and how changes affect message scheduling. It also notes that Communicate Messages […]

This article explains how to create and send Microsoft Teams messages using Tivian Communicate XI (CXI). It covers the step-by-step process of scheduling a message, including selecting the appropriate channel, setting message properties, and crafting the content. The article also touches on how to track engagement analytics for these messages within the CXI platform. Information […]

The article discusses a new release for Tivian Communicate XI (formerly GuideSpark Communicate Cloud®), introducing the Communicate Planner feature. This new tool provides a comprehensive view of scheduled messages across an organization, including a monthly calendar view, daily message insights, and a weekly breakdown. The Communicate Planner is designed to enhance communication management and visibility […]

Overview The Experience section in Tivian’s platform is the central hub for managing content in engagement campaigns. It serves as a content library where users can add and organize various types of media including videos, images, PDFs, content headers, polls, and ratings. The section is structured with a parent-child relationship, allowing for a hierarchical arrangement […]

Overview This article explains how to use content headers in Tivian’s Communicate Journey platform. Content headers are organizational tools that allow users to categorize and group related content. The article covers how to add, publish, edit, and manage content headers, as well as how to add child content to them. It also briefly touches on […]

Overview The Journey Dashboard in Tivian Communicate XI (CXI) is the central hub for managing communication campaigns. It displays all Communicate Journeys a user has access to, organized into Active and Archived tabs. Users can view, edit, archive, and create new journeys from this dashboard. The article explains how to navigate the dashboard, archive journeys, […]

Overview The 6.24.21 release of Tivian Communicate XI introduces two major features: content headers for organizing content within experiences, and journey archiving for managing active and completed campaigns. Content headers allow for better structuring of content, while journey archiving enables users to separate ongoing and finished campaigns for improved organization and management. Summary This release […]

Overview This article provides access to an interactive PDF document titled “OE Journey PRE-LAUNCH Checklist.” The checklist is designed to help organizations prepare for their Open Enrollment (OE) journey. It includes a visually appealing infographic that outlines various steps and considerations for ensuring a successful launch. The document is available for download, allowing users to […]