Category: Communicate XI

Overview This article provides information about thumbnail libraries available for use in GuideSpark journeys and virtual benefits fairs. It offers three collections of thumbnails: general use thumbnails in SVG format, benefits fair thumbnails in PNG format for on-screen use, and vendor logo thumbnails. The article also includes guidelines for creating custom thumbnails if the provided […]

Overview This article describes improvements to the Campaign Timeline View in GuideSpark’s communication platform. It introduces a new four-tab structure for each message, including Status, Properties, Actions, and Notes. These tabs provide enhanced functionality for monitoring message status, editing properties, performing actions, and adding notes. The update also includes an auto-save feature for the message […]

Overview The Call to Action button, or CTA button, is an effective tool that encourages your employees to take action from the content experience after they have viewed journey content describing their choices. The CTA button generally links to a URL outside of Tivian Communicate XI. Appearing below the media after it has been viewed […]

Overview If you’re having trouble accessing content or watching videos, this guide will help you identify and resolve the most common issues. Symptoms may include video playback errors, inability to load content, or problems with page responsiveness. Solution FAQ

This article covers the new features and improvements in GSCC DIET Release 7.0, including a new campaign experience, rich message formatting, message statuses, and updated permissions. New Campaign Experience Campaign messages now make better use of screen space and provide delivery information for every communication. Rich Message Formatting Message editors for campaign messages now support […]