Category: Master Class

In the latest discussion, the focus was on the hierarchy functionality within the Enterprise Feedback Suite (EFS). This feature, often referred to as “Org Hierarchy,” plays a crucial role in organizing and analyzing feedback data in a way that reflects the structure of an organization. By effectively utilizing this functionality, businesses can gain deeper insights […]

Leveraging Custom Dashboards for Enhanced Data Presentation in Customer Success In the final segment of this series, the focus was on how to effectively present data using custom MySight dashboards. Dashboards are a powerful tool for visualizing and interpreting data, allowing customer success teams to make informed decisions quickly and efficiently. This discussion provided practical […]

In the latest discussion, the focus was on the power and potential of Tivian dashboards, offering a deep dive into how these tools can revolutionize customer success strategies. Dashboards, when used effectively, can transform raw data into actionable insights, driving informed decision-making and ultimately leading to improved customer outcomes. The Role of Dashboards in Customer […]

In the recent Tivian Master Class, experts shared invaluable strategies for maximizing efficiency in customer success, focusing on practical, actionable steps that professionals can implement immediately. This session aimed to equip attendees with the tools and knowledge needed to optimize various processes and ensure they are getting the most out of their systems. Streamlining Processes […]

The latest insights from the Tivian Master Class explore critical strategies and best practices for elevating customer success in today’s fast-paced business environment. The focus is on actionable knowledge and real-world applications that help professionals not only meet but exceed customer expectations. Understanding the Customer Journey A deep understanding of the customer journey is foundational […]