The article discusses a new release for Tivian Communicate XI (formerly GuideSpark Communicate Cloud®), introducing the Communicate Planner feature. This new tool provides a comprehensive view of scheduled messages across an organization, including a monthly calendar view, daily message insights, and a weekly breakdown. The Communicate Planner is designed to enhance communication management and visibility for all users, regardless of team assignments.
Information
Summary
This release brings a new key feature called the Communicate Planner to Tivian Communicate XI (formerly GuideSpark Communicate Cloud®).
The Communicate Planner includes:
- A high-level view of the account’s scheduled messages by calendar month.
- Deeper insight into a specific day’s scheduled messages.
- A week’s-worth breakdown of scheduled messages.
What is new?
The Communicate Planner is listed alongside Communicate Journeys and Communicate Messages in the left-sidebar. It consists of four panels: The Calendar panel, the Daily Digest panel, the Heads-up panel, and the Filter panel.
This new feature displays all of the scheduled messages for the Communicate Journeys and Communicate Messages tied to your company’s account. Even if you are not assigned to a team, you will still see a high-level view of scheduled messages for those teams.
An in-depth overview of the Communicate Planner is available in the Communicate Planner article.
FAQ
What is the Communicate Planner?
The Communicate Planner is a new feature in Tivian Communicate XI that provides a high-level view of scheduled messages across an organization. It includes a monthly calendar view, daily message insights, and a weekly breakdown of scheduled communications.
Who can access the Communicate Planner?
The Communicate Planner is accessible to all users of the platform. Even if you are not assigned to a specific team, you can still see a high-level view of scheduled messages for all teams within your company’s account.
Where can I find more detailed information about the Communicate Planner?
For a more in-depth overview of the Communicate Planner, you can refer to the dedicated Communicate Planner article linked in the release notes. This article provides detailed information on the feature’s functionality and components.