This article covers the new features and improvements in GSCC DIET Release 7.0, including a new campaign experience, rich message formatting, message statuses, and updated permissions.

New Campaign Experience

Campaign messages now make better use of screen space and provide delivery information for every communication.

Rich Message Formatting

Message editors for campaign messages now support rich formatting capabilities with various options in the editor toolbar. Changes are autosaved with the option to undo if needed.

Note: Toolbar options may vary depending on the channel selected (email/Slack, etc.) and are available for message body and notes editors. These editors also support copy to clipboard functionality.

Hyperlinks within emails now generate reach data similar to CTA reach within an email.

Message Expanded State

When a user expands a message in the timeline, four tabs are shown:

• Status – Shows message status information
• Properties – Includes elements like message type, delivery date, etc.
• Actions – Includes actions a user can take on a particular message
• Notes – Includes the message title and notes

For messages with variations, some properties are shared across variations, such as delivery date, reminder, content, message title, and notes. All variations have their own status, properties, and actions tabs.

Message Status

There are four different statuses that a message can have:

• Ready for delivery: All preconditions for message delivery are met.
• Not ready for delivery: One or more conditions for message delivery are not met.
• Paused: The pause delivery toggle has been turned “ON” from the Actions tab.
• Delivered: The message has been successfully delivered to the audience.

Note: For recurring campaigns, the “delivered” status is not shown since there can be multiple active audiences for a message.

Message Properties

Message properties include message type, audience, delivery date, reminder, and destination.

Note: When a message has been delivered, certain properties (type, delivery date, and reminders) are not modifiable. For messages with variations, variations cannot be added or modified after delivery, except for their subjects and bodies.

Actions Tab

The Actions tab includes toggles to approve, pause, send, and delete a message.

• Approve: Required for email, SMS, Slack, and MS Teams messages to be ready for delivery.
• Pause: When enabled, the message will not be delivered until the toggle is disabled.
• Send Now: Bypasses the scheduled delivery time and instantly delivers the message.
• Delete: Removes the message from the timeline without impacting analytics.

Notes Tab

The Notes tab is where you can edit the title and notes for a message.

Message Reminders

Reminder emails provide information on message status and notify recipients if actions are needed to make the message deliverable. There are two types of reminder emails for all message types (except web banners):

• One email for when the message will go out successfully (no action required)
• One message for when there are issues preventing the message from being delivered (action required)

Note: Reminders are not sent for paused messages.

Permissions Update

In addition to owners, team members with edit permission can now manage and publish content in the Content experience.

Send a Test

The “Send a Test” feature now allows users to send tests to multiple recipients, not just the logged-in user. Test emails are not trackable and should not be used to send communication to end users/audiences.

Notifications

Site administrators can now configure the notifications that need to be sent to their enterprise account.

FAQ

What are the main improvements in GSCC DIET Release 7.0?

The main improvements include a new campaign experience, rich message formatting, expanded message states, flexible rights management, and enhanced testing and notification features.

Can I send test messages to multiple recipients?

Yes, the new “Send a Test” feature allows you to send test messages to multiple recipients, not just the logged-in user.

What happens if a message is not ready for delivery at the scheduled time?

If a message is not ready for delivery at the scheduled time, it will need to be manually sent using the “Send Now” button or rescheduled to a future date.