This article provides instructions for logging in and managing a Communicate XI (CXI) account. It covers setting up a user account, navigating the dashboard, resetting passwords, and accessing support. The guide includes step-by-step instructions with accompanying screenshots to help users get started with their CXI account and troubleshoot common issues.
Logging in and working with your CXI account
Set up your user account
- You will receive an email with user account login instructions. Check your junk mailbox if you do not receive this email. You will be guided through the steps to set up your login name and password.
- Once you have Communicate XI access, make sure to bookmark app.guidespark.com for easier future access to your account.
- Review the Getting Started Checklist to make sure your company meets the necessary technical requirements to successfully use CXI.
- You may need to have your IT team approve the CXI domains in order to allow employee access when using your corporate network.
Once you have logged into CXI, the first thing you will see is your dashboard. If you have team access to any Communicate Journeys, they will appear on this page.
Clicking on one of your Communicate Journeys will take you to the Campaign section where you will manage your journey.
Reset your password
If you need to reset your password, follow these steps:
- Enter your email in the log in screen and click Next.
2. Click on the Forgot password? link on the bottom. (If you instead receive a “Could not find your user account” error, please check the spelling of your email address or click on Create account in order to create an account.)
3. Your email should be autopopulated; click on the Yes, I want to reset my password button.
4. Check your email for a password reset link and follow the instructions.
Getting help
If you need help, click the question mark icon in the bottom-left corner, next to your profile icon. This will lead you to the Support site, where you can access how-to articles and videos.
If you still need assistance, Getting the most out of Communicate XI ATLAS Support Chat can help you get in touch with the support team.
FAQ
How do I set up my CXI user account?
You will receive an email with login instructions. Follow the steps to set up your login name and password. Once you have access, bookmark app.guidespark.com for easier future access. Review the Getting Started Checklist to ensure your company meets the necessary technical requirements.
What should I do if I forget my password?
To reset your password, enter your email on the login screen, click “Next,” then click the “Forgot password?” link. Confirm your email and click “Yes, I want to reset my password.” Check your email for a password reset link and follow the instructions provided.
How can I get help with my CXI account?
Click the question mark icon in the bottom-left corner of the CXI interface to access the Support site with how-to articles and videos. If you need further assistance, you can interact with ATLAS using the chat bubble on the right.