Overview

If you’re having trouble accessing content or watching videos, this guide will help you identify and resolve the most common issues. Symptoms may include video playback errors, inability to load content, or problems with page responsiveness.

Solution

1. Refresh the Page:
   • Sometimes, a simple page refresh can resolve temporary loading issues. Press the refresh button on your browser or use the shortcut Ctrl + R (Windows) or Cmd + R (macOS).
2. Clear Your Browser Cache:
   • Cached data can cause issues with loading new content. Clear your browser cache and try accessing the content again. For instructions on how to clear your cache
3. Ensure You’re Using a Supported Browser and Operating System:
   • Verify that your browser and operating system are up to date. The following are supported:
     • Windows: Latest versions of Google Chrome, Mozilla Firefox, Microsoft Edge
     • macOS: Latest versions of Safari, Google Chrome, Mozilla Firefox
     • iOS: Latest version of Safari
     • Android: Latest version of Google Chrome
   • Don’t know your browser and operating system? Click here.
4. Enable JavaScript:
   • Ensure that JavaScript is enabled in your browser settings, as it’s required for content to load properly. If you’re unsure how to enable JavaScript, Click here for a guide.
5. Check Network Bandwidth:
   • Ensure that you have sufficient network bandwidth to stream videos. Slow internet connections can cause buffering or playback errors. Don’t know your network speed? Click here.

FAQ

1. How do I check if my browser is supported?
   • You can find out which browser you are using and its version by clicking here. Ensure it’s one of the supported browsers listed above.
2. Why do I need to enable JavaScript?
   • JavaScript is essential for loading interactive web elements, including videos. Without it, the content may not function correctly.
3. What if these tips don’t solve the issue?
   • You will need to reach out to support using our Getting the most out of Communicate XI ATLAS Support Chat guide