This article provides a comprehensive guide on uploading and managing images in Tivian Communicate XI (CXI). It covers file requirements, the upload process, and how to edit image settings. The article explains various tabs in the content asset settings window, including Content, Publish State, Action, Feedback, and Share. It also offers tips on using images effectively in a Communicate Journey and how to track engagement through analytics.
Information
You must hold the permission status of Owner or Editor to upload images or other content, create content headers, polls, and ratings, or administer call to action buttons. Read more about team access and permissions here.
Introduction
Including images in your Communicate Journey is an engaging way for your employees to learn about your program. If you have information that is shorter than a video or more visual than a PDF, an image is a great way to provide information in a visual way, such as a campus map or your company’s performance rating system. An infographic will load automatically when selected in the content experience.
Uploading an image to Tivian Communicate XI (CXI) takes just a few steps. Before you begin, check to make sure the image you want to upload meets the requirements below.
File Requirements
Image file requirements:
- PNG or JPEG file
- 800 pixels wide
Thumbnail file requirements:
- SVG, PNG, or JPEG
- 1024×576 pixels, or larger
- 16:9 aspect ratio
Uploading
- Open the Communicate Journey® that the image will be uploaded to.
- In the Experience section, in the Setup area at the top, under Add, click Content.
3. Select Image from the content options.
4. Enter a title for the asset, which will appear above the image in the experience.
5. Upload an image by clicking Select a File.
6. Under Location, select the parent piece of content or content header that this image will follow, in the content experience.
7. If you want to adjust the order in which it will appear under the parent piece, click the Order tab and select the space you want to move it to.
Note
If the image is the first asset you upload to a blank journey it will be the anchor of your communication journey’s content. All additional content headers and content will be linked to it.
A generic thumbnail of the image will appear in the Experience section. Once the image is uploaded, it will appear in Draft mode and will be invisible to your audience until it is published.
Editing image settings
Click the pencil icon on the image’s thumbnail to open the content asset settings window. This window has five tabs: Content, Publish State, Action, Feedback, and Share.
Content tab:
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- Title: Review the title of this image, which appears above the image in the employee content experience.
- Other Labels drop-down menu includes:
- Short Title: Optional shorter title displayed in the content experience for navigation purposes.
- Intro Text: Optional text onscreen under the image within the content experience. This can be used to add context to the content or to give the viewer additional directions.
- ID: Tivian-created content will include a designated ID for production tracking. Use this field if you have an internal tracking system for your content.
- File: Displays the current uploaded file name. You can upload over the existing one at any time to update or change the asset.
- Thumbnail: Upload a thumbnail to represent the image. The thumbnail will be the graphic incorporated into your campaign message (email, poster, etc.). Some general thumbnails are available for download here.
- Location:
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- Parent: Select the content header or piece of content that this image will follow in the content experience.
- Order: Select the order in which this image will appear, under the parent piece, along with the other child pieces.
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Publish state tab
- Publish State: Change the publish state of your asset to ‘Published’. The image can now be viewed within your Communicate Journey.
- Set availability when published: If you want to show the image only for a set amount of time, you can toggle on this option. It will also show your company’s CXI set time zone. For more information on Send times setup, read the Default Send Times article.
Action Tab:
Configure a Call to Action button that will take your employees to a designated URL. You can select a default option or create a custom one specifically for this image.
- Default: Use the default Call to Action button that has been set up in the Default area at the top of the Experience section.
- Custom: Create a unique Call to Action button with its own URL for this piece of content.
Feedback Tab:
Add a multiple-choice poll or rating to appear after your image in the content experience. See Polls and Ratings to learn more.
Share tab:
You can copy the share link, thumbnail, QR code or keyword text message that leads the viewer to the uploaded image within the content experience.
This is also a place that you can download the image’s thumbnail to create a trackable thumbnail or to use the thumbnail graphic for other campaign messaging.
Note: The links in the Share tab are intended for internal reviews which only register as an engagement. If you need a trackable link as a part of your Communicate Journey, Tivian recommends creating a trackable asset link in your campaign timeline, see Create a Trackable Asset Link for more information.
Next steps
- Visit the Analytics section after the image has been released to track its engagement.
- Do you have a piece of content that is related to this image, or a document that further explains your program? Upload it and make this image it’s “parent” so that your employees will see it after they’ve viewed this asset.
FAQ
What are the file requirements for uploading images to CXI?
For the main image, use PNG or JPEG files that are 800 pixels wide. For thumbnails, use SVG, PNG, or JPEG files that are 1024×576 pixels or larger, with a 16:9 aspect ratio.
How do I upload an image to CXI?
Open the Communicate Journey, go to the Experience section, click “Add Content,” select “Image,” enter a title, upload the file, choose its location in the content hierarchy, and adjust the order if needed.
Can I set a specific time frame for an image to be visible?
Yes, in the Publish State tab, you can toggle on the “Set availability when published” option to show the image only for a set amount of time. This feature uses your company’s CXI set time zone.